ah99 Privacy Policy – How Your Personal Data Is Handled

The personal data we collect is used primarily to operate and maintain your ah99 account. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity to prevent fraud, and ensuring that only eligible players aged 21 and above can access the platform. Without this data, we would not be able to provide you with a safe and compliant gaming environment.

We also use your data to personalise your experience on the platform — for example, to remember your preferences, display relevant game categories, and send you account-related notifications such as transaction confirmations and security alerts. These communications are essential to the operation of your account and cannot be opted out of while your account remains active.

Where you have given your consent, we may also use your contact details to send you promotional communications about new games, platform updates, or special offers available on ah99. You can withdraw this consent at any time by updating your communication preferences in your account settings. We will never use your data for purposes that are incompatible with those described in this Privacy Policy, and we will not sell your personal information to any third party for their own marketing use.

ah99 does not sell, rent, or trade your personal data to third parties. However, we do share certain information with trusted service providers who help us operate the platform. These include payment processors who handle your deposits and withdrawals, identity verification providers who assist with KYC compliance, and technology partners who support platform infrastructure and security monitoring.

All third-party service providers engaged by ah99 are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We conduct due diligence on our partners to ensure they maintain appropriate security measures and do not use your data for their own unrelated purposes.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so — for example, in connection with anti-money laundering obligations or a lawful investigation. In such cases, we will only disclose the minimum information necessary to comply with the legal requirement. We will notify you of any such disclosure where we are legally permitted to do so.

As a Filipino player on ah99, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data — that is, to ask us for a copy of the information we hold about you and how it is being used. You also have the right to request that we correct any inaccurate or incomplete information in your account records.

In certain circumstances, you may also have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw your consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed.

To exercise any of your data rights, please contact us through the support section of your ah99 account. We will respond to all verified requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. For most account and transaction records, this retention period is at least five years following account closure, in line with Philippine anti-money laundering regulations and gaming compliance requirements. During this period, your data is stored securely and access is restricted to authorised personnel only.

Once the applicable retention period has expired and there is no longer a legal or regulatory basis for retaining your data, we will securely delete or anonymise it. If you request deletion of your account before the end of the retention period, we will close your account and restrict active use of your data, but we may be required to retain certain records for the remainder of the legally mandated period. We will always be transparent with you about what data we are retaining and why.

ah99 uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, and remember your preferences between visits. These essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies.

We may also use analytics cookies to understand how players navigate the platform — for example, which pages are visited most frequently and where players encounter difficulties. This data is used in aggregate form to improve the platform experience and is not linked to your individual identity. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. For more information about how we use cookies, please contact us through your account support section.